Shipping & Returns

At Suiforlun, we want your shopping experience to be as seamless and stress-free as possible. Below, you’ll find all the details about our shipping and return policies. If you have any questions, feel free to reach out to us at suiforlun@outlook.com.

Shipping Policy

1. Free Shipping
We offer free shipping on all Suiforlun mattresses to most locations within the United States. Your mattress will be delivered in a compact, easy-to-handle box right to your doorstep.

2. Delivery Time
Once your order is placed, it typically takes 1-6 business days for your mattress to arrive. You’ll receive a tracking number via email once your order ships, so you can follow its journey to your home.

3. Unboxing & Setup
When your mattress arrives, simply follow these steps to set it up:

  • Move the box to the room where you’ll be setting up your bed.

  • Take the mattress out of the box and place it on your bed frame.

  • Remove the outer plastic film by hand and unroll the mattress.

  • Cut the second layer of plastic and watch it expand.

  • Allow up to 72 hours for the mattress to fully recover.

Note: Ensure there are no people or pets in the range of expansion during setup.

Return Policy

1. 120-Night Risk-Free Trial
We’re confident you’ll love your Suiforlun mattress, but if it’s not the right fit, we offer a 120-night risk-free trial. If you’re not completely satisfied, you can return the mattress for a full refund.

2. Free Returns for Defective Products
If your mattress arrives damaged or has a manufacturing defect, we offer free returns. Contact us at suiforlun@outlook.com, and we’ll arrange a free return and replacement.

3. Non-Defective Returns
For returns due to comfort preference or other non-defective reasons, customers are responsible for return shipping costs. Please ensure the mattress is in its original condition and packaging.

4. How to Initiate a Return
To initiate a return, please contact us at suiforlun@outlook.com with the following information:

  • Your order number and/or the name of the person who placed the order.

  • A brief description of the reason for the return.

  • Photos or videos documenting the issue.

We’ll provide you with further instructions and a return shipping label within 1-3 business days.

Warranty Information

Your Suiforlun mattress is covered by a 10-year limited warranty, which protects against defects in materials and workmanship. For more details, please visit our Warranty Page or contact us directly.

Contact Us

If you have any questions about shipping, returns, or your mattress, our team is here to help! Reach out to us at suiforlun@outlook.com, and we’ll get back to you within 1-3 business days.

Why Choose Suiforlun?

  • Free Shipping: No hidden fees, just fast and convenient delivery.

  • 120-Night Trial: Sleep on it risk-free for 120 nights.

  • 10-Year Warranty: Peace of mind with every purchase.

  • Expert Support: Our team is always here to help.