Refund Policy

At Suiforlun, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your mattress, we offer a 120-night risk-free trial and a straightforward return process. Please read the following information carefully to understand our return policy.

1. 120-Night Risk-Free Trial

We are confident that you’ll love your Suiforlun mattress, but if it’s not the right fit, you can return it within 120 nights of receiving your order. Here’s what you need to know:

  • Full Refund: If you’re not satisfied, you can return the mattress for a full refund.

  • Easy Process: Contact us to initiate the return, and we’ll guide you through the process.

We encourage you to try your mattress for at least 30 nights before deciding whether it’s the right fit for you. It can take weeks for your body to fully adjust to a new mattress.

2. Free Returns for Defective Products

If your mattress arrives damaged or has a manufacturing defect, we offer free returns. Here’s how it works:

  • Contact Us: Email us at suiforlun@outlook.com with your order number and a description of the issue.

  • Documentation: Provide photos or videos documenting the defect.

  • Free Replacement or Refund: We’ll arrange a free return and provide a replacement or refund.

3. Non-Defective Returns

For returns due to comfort preference or other non-defective reasons, customers are responsible for return shipping costs. Please ensure the mattress is in its original condition and packaging.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at suiforlun@outlook.com with the following information:

    • Your order number and/or the name of the person who placed the order.

    • A brief description of the reason for the return.

    • Photos or videos documenting the issue.

  2. Return Instructions: We’ll provide you with further instructions and a return shipping label.

  3. Ship the Mattress: Pack the mattress securely and ship it back to us.

  4. Refund or Replacement: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

5. Conditions for Returns

  • The mattress must be in its original condition and packaging.

  • Returns must be initiated within 120 nights of receiving the mattress.

  • For non-defective returns, customers are responsible for return shipping costs.

6. Warranty Information

Your Suiforlun mattress is also covered by a 10-year limited warranty, which protects against defects in materials and workmanship. For more details, please visit our Warranty Information page.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:
Email: suiforlun@outlook.com

Why Choose Suiforlun?

  • 120-Night Trial: Sleep on it risk-free for 120 nights.

  • Free Returns for Defects: We cover the costs for defective products.

  • Easy Process: Our team is here to guide you every step of the way.